Change acceptance and nurses' performance: The importance of obligations fulfillment by the hospital

Abstract

With this work, one has explored the reasons acceptance of the changes that had occurred in the healthcare sector, as far as the influence of this acceptance in nurses’ performance and Organizational Citizenship Behavior (OCB) is concerned. This study, intended to integrate the perspective that considers the interpretation of the reasons of the change (Rousseau & Tijoriwala, 1999; Shapiro, Buttner & Burry, 1994) and the perspective that considers the breach in the organization’s obligation fulfillment (Robinson, 1996) as crucial to explain the acceptance of the change by the employees. With a sample of 467 nurses from different hospitals in the Lisbon area data analysis, it was verified that the acceptance of the Organizational changing with practical re4prcissions in the human resource management, was not only influenced by the reasons communicate from leaders, but also by the perceived fulfillment of the hospital obligations. However, one did not verify the interaction effects of obligations’ fulfillment between the sort of reason and its acceptance. In addition, it was verified that the acceptance of this change by nurses was a variable with influence in the Organizational Citizenship Behavior.

DOI: http://dx.doi.org/10.17575/rpsicol.v21i1.362